Shipping policy

Last updated: August 2026

Thank you for shopping at Pick & Pack. The following terms and conditions constitute our Shipping Policy.

1. Processing Time

All orders are processed within 1–3 business days (excluding weekends and public holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.

Please note: High-volume periods or seasonal promotions may slightly extend processing times.

2. Shipping Rates & Delivery Estimates

Shipping charges for your order will be calculated and displayed at checkout based on your location and total package weight.

  • Standard Shipping: Estimated delivery time of 5–7 business days.

3. Order Tracking

When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow up to 24 hours for the tracking information to become available.

4. Delays & Unforeseen Issues

While we make every effort to deliver your order within the estimated timeframe, delays may occasionally occur due to courier issues, severe weather, or high carrier volume. Pick & Pack is not liable for shipping delays once the package has been handed over to the courier partner.

5. Damaged, Lost, or Missing Packages

If your order arrives damaged or is lost in transit:

  • Please contact us within 48 hours of delivery (or expected delivery date).

  • Save all packaging materials and damaged goods before filing a claim.

  • Email us at pickandpack514@gmail.com with your order number and photos of the damaged item/packaging so we can resolve the issue with the courier promptly.

6. Contact Us

If you have any further questions or require assistance with your shipment, please contact us:

  • Email: pickandpack514@gmail.com